Privacy notice
Last updated October 16, 2026
This notice explains what personal data Masterpilots LLC ("we") processes through masterpilots.com and our team workspace, why, and what rights you have. It is written to meet the EU General Data Protection Regulation (GDPR) and the UK GDPR, and applies wherever you are.
Who is responsible
The controller is Masterpilots LLC (details in the legal notice). For anything about your data, use the contact form or write to contact@masterpilots.com.
What we process, why, and on what legal basis
| When | What | Why and legal basis | How long |
|---|---|---|---|
| You visit the site | Technical data our host logs automatically: IP address, date and time, page requested, browser | To deliver the site and keep it secure: our legitimate interest (GDPR Art. 6(1)(f)) | As set by our host, normally no more than 30 days |
| You use the contact form | Your name, email, organization (optional) and message | To answer you and, if you ask, to prepare a collaboration: steps you request before a contract (Art. 6(1)(b)) and our legitimate interest in replying (Art. 6(1)(f)) | Up to 24 months after our last exchange, unless we start working together |
| We work with you as a partner, customer or agent | Business contact details, notes of our conversations, meetings and agreements, kept in our team workspace (CRM) | To manage the relationship and any contract: contract (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f)) | For the relationship, then as long as tax and commercial law require (usually up to 7 years) |
| You sign in to the team workspace | Your user account, sign-in times and the records you create or change | To give authorized users access and keep it secure: contract (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f)) | While your account is active, then up to 12 months |
We do not sell personal data, do not use it for advertising, and do not make automated decisions about you. This site sets no cookies, uses no analytics or tracking, and loads its fonts from our own server, so no data goes to font or advertising providers.
Who receives it
Only the service providers we use to run the site and our work, each bound by a data processing agreement:
- Netlify, Inc. (United States): hosting of this site and the contact form.
- Hetzner Online GmbH (Germany), with the server in Finland: hosting of our team workspace.
- Google LLC (United States): our business email (Google Workspace).
Authorized members and agents of our team see the records in the team workspace that their role allows. We disclose data to authorities only when the law requires it.
Transfers outside the EU
Masterpilots LLC is a US company, and some providers are in the United States. Transfers rely on the EU–US Data Privacy Framework where the recipient is certified, and otherwise on the European Commission's standard contractual clauses (GDPR Art. 46).
Your rights
You may ask for access to your data, correction, deletion, restriction of processing and a portable copy, and you may object to processing based on our legitimate interest (GDPR Arts. 15–21). Where you gave consent, you can withdraw it at any time without affecting what was done before. Write to us through the contact form or the email above; we answer within one month.
You also have the right to complain to a data protection authority, in particular the one where you live or work (for example the Agencia Española de Protección de Datos in Spain).
Security
Connections are encrypted (HTTPS). The team workspace is reached only by signing in, each user sees what their role allows, and its server is firewalled, kept up to date and backed up.
Children
This site is meant for professionals and is not directed at children under 16.
Changes
If we change this notice, we update the date at the top. Significant changes are shown on the home page.